£30K/yr to £35K/yr
Norwich, England
Permanent, Variable

2nd Line Support - Norwich/Cambridge

Posted by Kameo Recruitment Ltd.

Do you have experience in an MSP environment? Have you been in a 2nd Line Support role for around 2 years? Do you want to expand your knowledge and have room for growth?

If you answered yes to any of the above get in touch. Our client is an award-winning MSP with a plethora of opportunities. After opening not one but two new offices they are on a continued growth trajectory.

In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working.

Duties & Responsibilities:

  • Setting up and supporting small and medium business networks.
  • Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
  • Installing business computer systems.
  • Office 365 maintenance, installation and migration.
  • Supporting customer applications.
  • Microsoft Exchange 2016/2019.
  • Setting up email accounts.
  • Managing DNS.
  • Administration of IP Phone systems (via web-based interface).
  • Working with a diverse client base in different industry sectors.
  • Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
  • Expose to different and new technologies tailored to clients specific needs and requirements.
  • Opportunity to specialise in specific industry sectors helping to shape and develop the platform.

Knowledge:

  • Onsite router installations
  • Basic Firewall installation
  • SSL VPN configuration
  • Acronis backup setups and troubleshooting
  • Writing comprehensive procedures
  • Monitoring Alerts
  • Network Switches
  • Server Alerts
  • Monitoring Deployment
  • Completion of IT Solutions & Project Work
  • Network Switches & Firewalls
  • Active Directory/Azure Active Directory Implementation
  • Office 365 Migration & Management
  • SharePoint Deployment
  • Public Wi-Fi
  • UPS
  • NAS Drive
  • Microsoft Intune

If you are interested in finding out more about this position, please contact Daniel for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.

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