Thames Water are currently recruiting a Contracts Performance Coordinator within our Renewals & Logistics department, to develop contractor relationships and contract compliance. Renewals & Logistics manages a portfolio of contracts covering a wide of operational activities including Fleet, tankering, plant and equipment hire, facilities management, waste management, grounds maintenance and many more.
You will be responsible for monitoring the contract performance of suppliers. The role involves working closely with operational site based teams and internal commercial functions to ensure excellent standards are maintained, in line with the contract.
What you'll be doing as a Contracts Performance Coordinator
Performance Monitoring:
- Monitor the performance of contractors in accordance with the relevant contract requirements (e.g. specification) in order to ensure best value and services from the contracts.
- Review contractor's performance against KPIs and applying service level credits where applicable.
- Ensure any issues are brought to the contractors attention and are remedied in a timely manner.
- Represent Thames Water at Contract Meetings with suppliers.
Handling Complaints:
- Record, investigate and resolve complaints regarding contractors received from internal Operations teams and/or members of the public.
Auditing:
- Plan and undertake inspections, audits, reviews and other assessments relating to all services to ensure works are undertaken in accordance with the provisions in the contract and follows all relevant procedures and legislation, including health and safety and environmental.
Reporting:
- Maintain accurate and complete records of all inspections, audits, reviews and assessments and produce associated statistics and reports as may be required.
- Report on key risks and opportunities to the Contract Manager.
Commercials:
- Assist with payment queries and disputes on contract financials and work closely with OPAL Quantity Surveyors to resolve.
Continuous Improvement:
- Contribute towards and participate in the continuous improvement of the contracted services delivered by Renewals & Logistics.
Base Location & Hours – This role is Hybrid out of Clearwater Court, Reading. Working 36 hours per week.
What you should bring to the role
- Previous experience of dealing with suppliers and contractors as a customer.
- Proficient in MS Office.
- Ability to communicate effectively at all levels.
- Keen attention to detail.
- Good numeracy.
- Excellent written skills.
- Driving licence is desirable but not essential.
What's in it for you?
- Competitive salary between £35,000 - £37,000 per annum.
- 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
- Annual bonus opportunity.
- Private Medical Health Care.
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.