Position: New Homes Aftercare Co-ordinator
Hours: 37 hours per week
Type: 12 months fixed-term contract
Salary: £28,720 per annum
Job Role
We are looking for an Aftercare Coordinator to assist the Aftercare Team with our growing development programme. In this role you will be managing the defects process from handover of our new properties, all the way through to the completion of the 12-month defect period, ensuring all defects have been rectified
You are also required to manage the administration of our defects, you will be in constant contact with contractors and ensuring they are delivering what has been asked of them; you will be the first point of contact for many of our new residents and will be expected to deal with their issues and complaints; you will also be expected to have good relationships internally as your work will involve liaison with other teams.
About You
You must be organised and have great customer service skills, particularly when dealing with difficult customers. You will be calm and able to juggle a busy workload with changing priorities. You must have excellent IT skills and be proficient in Microsoft word and excel.
About Us
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Our Benefits Package:
- Generous pension and life cover
- Health cash plan
- Flexible leave package, including an additional three days for our Christmas closure
- Paid time off to volunteer
- Annual wellbeing grant
For more details about our comprehensive benefits package, please visit our website.
Location:
The role is based at our Sevenoaks office. We offer a flexible approach to hybrid working with most full-time employees attending the office two days per week.
Additional Details:
- A full driving license, business insurance, and access to your own vehicle is necessary.
Application Process:
To apply, please submit a full CV and application form. For more information about our recruitment process, visit our website.
For an informal discussion about the role, please contact Hannah Carson, New Homes Aftercare Manager on
Important Dates:
Closing Date for Applications: 9am on 12 August 2024
Interviews scheduled for: 22 August 2024