Outline of role:
- Taking inbound calls, accepting orders and general queries
- Processing customer quotation requests
- Processing orders
- Dealing with returns and credits
- Taking payments
- Dealing with account queries
- Setting up accounts on Sage
- Monitoring overdue accounts
- Support to the internal sales team
- Support to the external sales team
- Dealing with logistics queries
- Tracking daily parcel and pallet deliveries
- Downloading proof of delivery information and updating systems with information received
Main duties:
The primary aim of this role is to be the main internal contact point for the business for both customers and staff. This is a crucial role and provides a very varied work load managing the day-to-day customer contact from point of quotation/order right through to point of dispatch. The role also involves dealing with and rectifying any logistical issues that may arise, create and monitor customer credit accounts, take payments for orders and offer support to both the internal and external sales team. The role will also include organising and tracking customer returns and maintaining our ongoing high standard of customer service.
Skills: Desire, passion and drive to be successful
To effectively communicate in oral and written communications
Confident and friendly telephone manner
Confident use of a PC to communicate internally and externally
Self-managed team player
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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