Remote Sales
Background
A unique opportunity has arisen within our client for a Remote Sales Representative. This position is with a leading provider of innovative medical aesthetics .
Position Overview
We are seeking a professional and highly organised Remote Sales Representative to join their Sales Team. The ideal candidate will be the first point of contact for prospective Patients, providing a warm, engaging, and informative service.
This role requires exceptional sales skills, attention to detail, and the ability to handle various administrative tasks remotely.
Key Responsibilities
- Sales and Client Engagement Initiate contact with potential patients via phone or email
- Build and maintain strong relationships to promote our services and products.
- Identify client needs and provide appropriate solutions from our ranges of services and products.
- Conduct virtual consultations to explain treatment options and benefits.
- Lead Management Manage and track leads through the sales pipeline using CRM software.
- Follow up on leads promptly to maximise conversion rates as per protocol
- Maintain accurate and detailed records of all client interactions and sales activities.
- Product Knowledge Stay updated on our range of treatments and products.
- Provide detailed information about services and products.
- Address client queries and concerns with accurate and relevant information.
- Schedule appointments and manage the sales calendar efficiently.
- Handle records, ensuring confidentiality and compliance with GDPR regulations.
- Process payments and manage billing enquiries.
- Deliver a high level of customer service and ensure satisfaction.
- Address client issues and resolve them promptly and professionally.
- Provide pre- and post-procedure support and guidance.
- Adhere to company policies, procedures, and standards.
- Ensure compliance with healthcare regulations and best practices.
- Utilise CRM software and other tools for client management, scheduling, and payment processing.
- Accurately input, update, and retrieve client data as required.
Key Skills
Essential
- Sales and customer service experience in a remote setting.
- Strong organisational skills and the ability to work independently.
- Excellent written and oral communication skills.
- Proficiency in using CRM software and Microsoft Office (Word, Excel, PowerPoint).
- Ability to build and maintain client relationships.
- Attention to detail and accuracy in handling administrative tasks.
- Respect for confidential information and data protection regulations.
Desirable
- Experience in the medical aesthetics or cosmetic surgery industry.
- Knowledge of medical terminology and procedures.
- Familiarity with Pabau CRM system.
- Certification in sales or customer service.
- Understanding of Care Quality Commission (CQC) standards.
Key Deliverables
1. Exceptional Client Experience
2. Lead and Appointment Management
3. Sales and Administrative Efficiency
4. Payment Processing and Billing Management
5. Effective Communication and Coordination
6. Pre- and Post-Procedure Support
7. Client Relationship Management
8. Compliance with Standards and Regulations
9. Technology and Systems Utilisation
To undertake any other appropriate duties when required, demonstrating both flexibility and support as delegated by the Head of Operations and/or Medical Director.