Product Support Technician
Castle Donington, Derby
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
You'll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients' outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.
Due to our continued expansion, we are now looking for Product Support Technicians to join our team, providing deliveries and collections of medical equipment, supporting our new business team. The role is based from our global logistics facility in Castle Donington, Derbyshire, however we would happily consider applicants from across the Midlands region in line with customer demand.
Through this role, you will directly contribute to providing better outcomes for patients and their caregivers when it matters most, making a real difference to them through your focus and drive and the autonomy that we offer.
The Benefits:
- Competitive basic salary ranging from £23,500 to £25,000 based on experience, with an estimated potential earning of over £27,000 with on-call payments
- Contributory pension scheme
- 33 days' holiday inclusive of Bank Holidays
- Full Induction with great training and support from our dedicated training team
- Great discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary Sacrifice Schemes including Cycle to Work
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role:
In this key role, full training will be provided and you will be responsible for the installation and maintenance of Medstrom products and other manufacturers equipment. You will provide assistance with product demonstrations and basic training to caregivers, assist with technical support and repairs and work closely with the commercial team to meet customer agreed service level agreements throughout the Midlands.
Specifically, you will:
- Collaborate with a dynamic team in a fast-paced, forward-thinking environment
- Build positive relationships with our valued customers
- Complete product demonstrations and basic training to hospital staff
- Deliver clean, ready-to-use, products to and around customer sites, prioritising according to agreed timescales
- Collect products after use and return to the service location for pre-installation maintenance
- Perform pre-installation maintenance on medical equipment
- Complete records of testing, delivery, and collection
- Perform product modifications and audits
- Help identify potential opportunities and communicate these accordingly
- Maintain available product stock and spare parts inventory
- Manage day to day jobs and prioritise SLA achievement
Working hours: 37.5 per week working Friday to Tuesday 9.30am - 6pm
There is opportunity for overtime and an on-call rota with a shift allowance and additional payment for hours worked, once fully trained.
About You:
Ideally you will already possess or be willing to develop the following skills with support:
- Experience within a customer service and/or customer facing environment
- Knowledge of Medstrom and/or other medical device manufacturers' products
- Mechanical and/or electrical experience
- Experience working within a healthcare setting
Personal Requirements:
- A proactive, 'can-do' attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work using your initiative, and follow procedures laid out by the business to meet customer demand
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS-checked (or the willingness to complete one)
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Webrecruit and Medstrom Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to take your next step as a Delivery Driver, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.