We are currently seeking a Customer Service Advisor to join our client's dynamic team in Grimesthorpe, Sheffield. Our client, a leading company in the steel industry, is known for its commitment to excellence and customer satisfaction. With a convenient location just 17 minutes' walk from Arena / Olympic Legacy Park tram station, this permanent position offers an attractive salary of £25,000 to £25,500 per annum, depending upon experience.
As a Customer Service Advisor, you will be the first point of contact for customers and clients, providing assistance and resolving any queries or issues that may arise. Your responsibilities will include responding to customer inquiries and sales requests, processing orders efficiently, and ensuring timely delivery updates. You will also handle customer invoicing and credit note queries, providing prompt and effective solutions to ensure customer satisfaction.
In addition to customer support, you will provide vital administrative support to the Commercial/Technical team. This involves processing invoices and credit notes accurately, managing customer returns, and maintaining relevant IT systems to ensure accurate and up-to-date data.
Monitoring product availability and reviewing data to assess the need for rescheduling due to deviations will also be part of your role. You will liaise with other departments to communicate any changes or updates to delivery schedules and proactively manage outstanding orders.
As a valuable member of the team, you may be involved in various ad hoc business requirements, such as managing specific projects, representing the organisation at meetings or events, and travelling to specific locations as needed.
To excel in this role, you should have proficiency in Excel, Word, SAP, Outlook, Success Factors, CRM, and Production Management Systems. Strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment are also essential.
In return for your dedication and hard work, our client offers a comprehensive benefits package, including 34 days of holidays (inclusive of bank holidays), auto-enrollment in their pension scheme, life cover at three times your basic salary, a Westfield Health cash plan, and access to various employee schemes such as the Annual C2W Scheme, Christmas Saving Scheme, and Purchase Leave Scheme.
If you are enthusiastic, customer-focused, and ready to join a well-established organisation that values its employees, we would love to hear from you. Apply now to become a Customer Service Advisor and play an integral role in our client's continued success!
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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