Coaching Consultant
Location: Remote (We can only consider candidates with the right to work in the UK at this time)
Start Date: 2nd December 2024
Working Hours: Full Time (Monday - Friday 09:00 - 17:30)
Salary: Up to £31,000 + 25 days holiday and a fantastic range of benefits which can be found HERE
About Us
When we started Kensington, we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we are the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we have always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it is an approach that can make a real difference to people who want to own a property.
Kensington Mortgage Company is a wholly owned subsidiary of Barclays Bank UK PLC and the principal activity of the Company is the origination and servicing of mortgage assets. The Company is authorised by the Financial Conduct Authority for regulated activities.
What You Will Be Doing
As a Coaching Consultant, you will provide strategic guidance and personalised coaching to new starters within our Servicing operation. As a subject matter expert, you will support them in mastering both simple and complex tasks, helping them achieve role competency whilst driving improvements in personal and business performance.
This isn't a traditional learning and development role. The Coaching Consultant will step into support our new starters after they have completed their initial intensive training with the Learning & Development Team. This role focuses on coaching and guiding employees as they transition into their operational roles, helping them apply training in real-world scenarios.
Key Accountabilities
- Support agents and specialists with ongoing coaching and development to achieve high standards of performance.
- Identify skill and knowledge gaps through performance analysis, providing targeted solutions to boost new recruits' effectiveness.
- Establish trust and a comfortable environment for open communication, empowering new employees to express their development needs.
- Use insights from trends and feedback to identify coaching needs and deliver personalised support.
- Conduct quality checks to uphold service delivery standards and continuously improve processes.
- Manage daily tasks effectively to ensure new recruits receive consistent side-by-side coaching.
- Design and deliver custom training materials that enhance both capability and operational efficiency.
- Lead effective training sessions to meet evolving business needs.
- Work closely with business partners to refine and update the servicing induction, ensuring all training materials are accurate and up to date.
- Deputise for the Team Manager.
What You Will Need
- Strong coaching skills with the ability to develop team members and monitor their progress.
- Coaching experience within a mortgage, financial services or similar regulated environment is essential.
- Excellent problem-solving skills, with the ability to assess, analyse and recommend solutions for customer and process related issues.
- Strong organizational skills to plan, prioritize and manage training plans in line with business objectives.
- Clear and effective communication skills both verbally written for engaging with a range of stakeholders.
- Flexibility and a positive attitude towards change and adaptability.
- Experience of working in a fast-paced, target driven, customer focussed environment.
- Understanding of complex customer administration processes and policies.
- Experience in a customer-facing role including handling complaints.
- Technical knowledge of financial services including simple and complex queries and transactions.
Please only apply if you have experience of working within a `remote' coaching capacity.
*Please note that we can only consider your application if you are available to start on the 2nd December 2024 and to ensure you get the most out of our training, we ask for no annual leave to be taken during the first 7 weeks.
Why Join Kensington Mortgages
Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available, so we try and support everyone however we can.
We are an inclusive and equal opportunity employer that values diversity. This means we respect and embrace differences in gender, identity, race, ethnic origin, sexual expression and orientation, religion, faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We are a place where you can be you.
If you are passionate about helping others grow and excel and want to make a `Difference' - we would love to hear from you!