Technical Consultant
Location - MaidenheadSalary - Up to £45,000Hybrid working environment - 3 days in office (Tuesday to Thursday)
Need to possess skills with SQL, and working experience in project management - alongside proficiency with Microsoft Office suite, and advanced skills with Excel.
Our client is seeking a Technical Consultant to join their organisation, partnering with their customers to implement our systems into their business. The professional services team is responsible for helping each customer realise the R.O.I on our products through streamlined, best-practice business processes. Their product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.
Responsibilities
- Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs.
- Scoping and estimation of effort are required for small and medium implementation projects.
- Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference.
- Maintain a high level of customer satisfaction (based upon survey scores).
- Troubleshoot implementation issues.
- Configure, test and refine multiple interacting system modules.
- Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data).
- Understanding overall technical aspects of the organisation's software, including application architecture and infrastructure.
- Increase knowledge and experience to become a subject-matter expert in the products and services and their application in a business environment.
- Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on schedule.
- Provide basic training and mentoring for new team members and customers.
Required Skills
- Project management experience is exhibited by working independently on projects.
- Proficiency in Microsoft Office Suite, and advanced Excel skills.
- Knowledge of SQL.
- Highly motivated self-starter with a desire to solve problems and help others.
- Strong written and verbal communication skills.
- The ability to independently work as a contributing member in a high-paced and focused team.
- Ability to multitask and prioritise tasks.
- Strong problem-solving and analytical skills with the ability to work under pressure.
- Ability to share ideas and influence decisions.
- Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions.
If this post describes your skillset, and is a job you are interested in, then please do apply with your up-to-date CV and best contact details.
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