IT Support
Our client is looking for an IT Support Engineer to provide technical support and assistance to end-users within the firm. This role involves troubleshooting hardware and software issues, performing system maintenance, and ensuring the smooth operation of the firm's IT infrastructure. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proactive approach to problem-solving, with an understanding of the specific IT needs and compliance requirements of a legal environment.
Hybrid working
£25,000 - £30,000 salary
Location is Bromley – Must be able to travel between other offices on a regular basis – Drivers licence/Car owner is essential for this role
Experience
- 2+ years of experience in an IT support role, preferably within a law firm or legal environment.
- Experience with a range of operating systems including Windows and macOS
- Proficiency in troubleshooting hardware and software issues.
- Knowledge of network configurations and protocols.
- Familiarity with ITIL or similar incident management frameworks.
- Experience with remote desktop applications and help desk software.
- Knowledge of legal-specific software and systems such as case management, document management, and time recording software.
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Understanding of data protection regulations and confidentiality in a legal context.
Other Requirements
- On-call availability for after-hours support as needed.
- Ability to lift and move computer equipment.
- Ability to handle high-pressure situations and respond to urgent requests promptly.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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