Customer Service Assistant
London NW10
£36,000 + Pension
This very established local organisation are currently seeking a dedicated Customer Service Assistant to join their team and provide extensive support in their busy Customer Service Department.
Some of your duties will include:
- Assisting with the day to day management of the customer service function and providing a high level of service
- Answering incoming telephone calls from customers, dealing with enquiries and recording action taken
- Setting up details of maintenance work to be completed and allocating jobs to maintenance team
- Tracking work being completed from instigation stage through to successful completion
- Maintaining customer details on computerised database system and updating when needed
- Dealing with service issues that arise and escalating cases to management team when necessary
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