As a Team Leader in Professional Services, you will be instrumental in driving exceptional customer service delivery and team performance. This role requires a keen eye for detail, a focus on customer satisfaction, and the ability to lead and inspire a team.
Client Details
The company is a well-established firm in the professional services industry. Known for its commitment to excellence, the company operates across multiple locations, delivering a range of services to a diverse client base.
Description
- Lead and motivate a team of customer service professionals.
- Oversee daily operations to ensure a high level of customer service.
- Develop and implement strategies for improving team performance.
- Handle escalated customer service issues.
- Monitor and report on team performance metrics.
- Conduct regular team meetings and training sessions.
- Collaborate with other team leaders and management to align department strategies.
- Contribute to the continuous improvement of customer service processes and procedures.
Profile
A successful Team Leader should have:
- Proven experience in a team leader role, preferably within a professional services environment.
- Excellent leadership and team management skills.
- Strong communication skills, both written and verbal.
- A customer-focused approach and the ability to handle escalated customer issues.
- Proficiency in using customer service software and tools.
Job Offer
- A competitive salary in the range of £28,000 - £30,000 per annum.
- A permanent role in a reputable company in the professional services industry.
- An inclusive and supportive company culture.
- An opportunity to lead and inspire a team in delivering exceptional customer service.