As a Temporary Customer Support Advisor you will providing a face-to-face service, supporting customers with their visa and citizenship applications as well as via inbound calls & emails.
Client Details
Our client is a large not-for-profit business based in Nottingham. They are looking for a Temporary Customer Support Advisor to join the Nottingham team on a 6 month basis.
Description
As a Temporary Customer Support Advisor you will:
- Providing support via inbound calls, emails and face-to-face
- Updating customer on application status
- Liaising with internal teams
- Collecting information for the application process
- Log customer interactions and follow up on unresolved issues
- Participate in team meetings and training sessions
Profile
To be successful in this role:
- Can commit to a 6 month temporary role
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
- The ability to understand and apply corporate policies and procedures consistently
Job Offer
In return, our client can offer:
- 6 month temporary role
- Weekly pay
- City centre office location