Customer Service Administrator
Salary up to £23k DOE
Full time, Shift rotations
Mid Kent
My client a well-established business operating within property services is seeking a Customer Service Administrator. You will be dealing with a high volume of calls each day as well as assisting customers by email.
If this sounds like something you could be interested in, then read on!
Details of this Customer Service Administrator position include:
- Acting as the first point of contact for all incoming calls.
- Directing calls to the relevant department when appropriate.
- Overseeing complaints and resolving them if possible, diverting to the relevant department when appropriate.
- Speaking with vulnerable members of society and handling sensitive issues in the appropriate manner.
- Managing all correspondence via letters, welcome packs, and texts.
- Email correspondence with residents.
- General ad hoc administration as and when required.
To bag yourself an interview for this role you will have/be:
- Previous customer service experience ideally within a call centre environment.
- Public sector experience (desirable not essential)
- Strong communication skills.
- Good telephone etiquette.
- Organised with high attention to detail.
This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded! They have a generous benefits package and there are progression routes available.
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
This role is being handled By Jasmine King, Recruitment Consultant at Pearson Whiffin Recruitment.
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