Customer Service Advisor
Huddersfield
£12 per hour
We are currently supporting our retail client in recruiting a Customer Service Advisor to join their team in Huddersfield. This role is all about creating a fantastic customer experience and representing the brand effectively.
This is a full time position working on site at the fantastic Huddersfield head office which includes a pool table, kitchen area on site and free parking.
What we're looking for
-
- Previous experience in a customer service role, telephony experience is preferable but not essential
- Passionate about providing a high level of customer service and a great customer experience
- Ability to easily build rapport with customers
- Confident working on IT systems as you'll be using multiple systems online
- Strong attention to detail as you'll need to update customer records on the system
What you'll be doing -
- Handling a variety of customer service queries, this will be over the phone, emails and social media.
- Proactively contacting customers regarding products and services
- Helping customers with order queries and processing orders over the phone
- Achieving customer service quality targets to provide a great customer journey
Salary -
- £12 per hour / £24,960 per annum
- Bonus opportunities are available
Hours of work -
- Monday to Friday, between 8am-5pm
- Alternate weekends working 9am-5pm on Saturdays and 9am-2pm on Sundays
- You'll get 2 days off midweek if you work the weekend
Interviews are taking place now for this role so if you're interested then apply now and one of our consultants will be in touch!