One of our clients, a leading B2B supplier of high-quality baked goods, dedicated to providing exceptional products and services to our clients. Our team is passionate about baking and committed to delivering excellence in every interaction.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Consultant. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:
- Respond to customer inquiries via phone, email in a timely and courteous manner.
- Process orders, track shipments, and handle any issues related to delivery or product quality.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with sales and production teams to ensure customer satisfaction.
- Provide product information and support to clients, helping them make informed purchasing decisions.
- Resolve customer complaints and escalate issues when necessary.
Qualifications:
- Previous experience in customer service, preferably in a B2B environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and as part of a team.
- A positive attitude and a passion for providing outstanding customer service.
- Ideally degree-qualified
Benefits
- Competitive salary
- Modern office with a vibrant culture
- Innovative and forward-thinking organization
- Small but rapidly growing team