In the bustling environment of healthcare and assisted living, the role of an Estates and Facilities Team Member is crucial. The position requires a dedicated individual adept at handling facilities management concerns promptly and efficiently.
Client Details
Our client is a significant player in the healthcare sector, employing over 2000 staff across various locations. They operate a network of care homes throughout the country, providing exceptional service and care to their residents.
Description
- Respond to incoming helpdesk requests in a timely and efficient manner.
- Coordinate with the Facilities Management team to resolve issues.
- Maintain accurate records of all helpdesk interactions and resolutions.
- Assist in the implementation of helpdesk policies and procedures.
- Provide support to the wider team, ensuring smooth operation of facilities.
- Identify areas for improvement in the helpdesk process and suggest changes.
- Stay informed about the latest trends and innovations in healthcare facilities management.
- Participate in training and development opportunities within the healthcare industry.
Profile
A successful Helpdesk Team Member should have:
- 2-3 years experience of helpdesk / FM
- Harrogate Based or willing to travel
- A demonstrated understanding of facilities management
- Strong communication skills, able to handle queries and concerns effectively
- An ability to work under pressure and manage multiple tasks simultaneously
- Good teamwork skills, with a willingness to assist colleagues as needed
- Proficiency in using various helpdesk software and tools
- CAFM experience
- Management/Supervisory experience would be advantageous!
Job Offer
- A competitive salary range of £27,000 - £30,000 per annum.
- An opportunity to work in a supportive and professional environment.
- Being part of a dedicated team focused on providing exceptional healthcare services.
- Opportunities for professional development within the healthcare industry.
- 1 Day per week from home, to be agreed weekly