If you have a genuine interest in the Build-to-Rent sector, are enthusiastic, customer-focused, and eager to learn, this may be the role for you!
Our client is the Build to Rent (BTR) arm of a leading London-based developer that was created to redefine the rental experience by offering beautifully designed, purpose-built homes alongside exceptional service and a curated lifestyle.
They are currently looking for a motivated and customer-focused Leasing Associate to join them on-site at their flagship Build-to-Rent (BTR) development in North Acton. This is a fantastic opportunity to develop your sales and customer service skills while gaining hands-on experience in the fast-growing BTR sector.
In this front-facing role, you'll play a key part in delivering a seamless and engaging leasing journey supporting prospective residents from their first enquiry through to move-in. As a valued member of the team, you'll work closely with colleagues across departments to ensure an exceptional resident experience.
This is your chance to grow professionally while helping to shape a welcoming, connected community. If you would like to know more, please get in touch!
Key responsibilities include:
- Represent the brand with professionalism and enthusiasm, reflecting their values and high service standards
- Provide outstanding customer service to clients, partners, and residents
- Achieve monthly leasing targets and KPIs
- Register and manage applicant enquiries both in person and over the phone, following company procedures
- Prepare and launch apartments to market
- Present the company's full suite of services to potential clients and partners
- Complete detailed pre-qualification conversations with perspective residents
- Conduct property viewings in line with company standards
- Collaborate with Property Management and Administration teams to ensure smooth deal progression and resident onboarding
- Conduct mid-tenancy inspections and oversee check-in/check-out procedures including the creation of inspection summary reports
- Assist with first-line complaint handling and resolution
- Advise clients and internal teams on market trends and conditions
- Support the planning and hosting of resident events, occasionally outside of standard working hours
- Represent the business at exhibitions, corporate events, and promotional activities
- Take on additional ad hoc tasks as required to support team goals.
Personal specification:
- A genuine interest in property and the Build to Rent sector
- Previous experience in sales or customer service is a plus — but not essential as training will be provided
- Excellent verbal and written communication skills, with the ability to tailor messages to different audiences
- Strong organisational skills and an ability to manage competing priorities
- A proactive, positive attitude and commitment to outstanding customer service
- A willingness to go above and beyond to ensure a first-class resident experience
- A positive, can-do attitude and be a team-player.
The package for this role will be include a basic salary of £24,000 to £28,000, plus performance related bonuses of up to £6,000 per annum.
Working hours will be Monday to Friday from 9am to 5.30pm. NO WEEKENDS!