An opportunity has arisen for a skilled Legal Claims Handler to join a well-established law firm. This role offers excellent benefits, a salary of £25,000 and hybrid working after the initial training period with 1 day per week in the office. Working hours: 40 hours per week, with one late shift (10am - 7pm) once fully trained, as well as one Saturday shift.
As a Legal Claims Handler, you will be the primary point of contact for prospective clients, using your legal expertise and customer service skills to assess and capture details of potential claims, ensuring a smooth onboarding experience.
You will be responsible for:
- Engage with potential clients via phone and in person, using legal knowledge to build rapport and gather essential claim details.
- Accurately document all preliminary claim information, enabling clear decision-making on claim progression.
- Prepare and review initial legal documents, advising clients if assistance is possible and explaining conditional fee arrangements as needed.
What we are looking for:
- Previously worked as a Legal Claims Handler, Legal Claims Advisor or in a similar role.
- Proven customer service experience with a strong ability to build rapport with clients.
- Legal background, with an analytical approach to understanding client needs and claim validity.
- Skilled in IT and typing, capable of maintaining accuracy in high-pressure environments.
This is an exceptional opportunity for a Legal Claims Handler to make a meaningful impact in a professional, client-centered environment.
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