Customer Services Team Leader (B2B)
Circa £35k + 10% Bonus
Marlow
Permanent
Your New Company
Our client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Team Leader to effectively manage the customer service team.
Your New Role
In this role you will be effectively managing calls, enquiries, orders, complaints and claims as well as managing workflow, creating and managing teams' schedules. You will also be responsible for day to day team management, including defining goals, communicating objectives and monitoring team performance.
To Ensure Your Success
You will have at least 3-5 years' experience in a customer services environment with experience managing a team along with the ability to demonstrate analytical experience. You will need experience in reviewing and implementing process improvement and strong verbal and written communication skills and with experience of dealing with challenging customer complaints.
In Return
Other than a strong salary. You will be provided with training support and offered progression within a global and ever growing organisation.