Internal Sales Account Manager
Salary: Competitive
Bonus scheme: Yes
Location: Slough
Hours: 8am - 5:30pm, Mon-Fri
Main Purpose
In this role you will be part of a team of technical specialists responsible for a range of plastic pipes, fittings and ancillary products to the Construction and Utility sectors. You will have a lot of customer interaction via email, phone and in person. The objective is to grow and retain existing accounts as well as seeking new opportunities.
The successful candidate must be able to build close relationships with customers in an extremely fast paced environment.
Principal Tasks
- Manage and interpret both new and existing customer requirements.
- Produce competitive and accurate quotations in a timely manner.
- Follow up quotations to secure orders.
- Solve customers' technical or delivery problems.
- Show an understanding of specifications and drawings.
- Follow orders through the system, checking stock, liaising with stores and purchasing, raising delivery paperwork and delivery date scheduling.
- Deal with customer collections and cash sales.
- Identifying and contacting prospective customers.
- Managing and prioritising day to day activities including quotes and order deadlines.
- Some picking/packing work if required.
Our Company
We started trading in 1999 specialising in plastic pipes and fittings with an emphasis on technical advice and consultative selling. We have grown to become the leading UK distributor in the power sector. We also stock pipes and fittings for water, gas, drainage, and sewage. We are a friendly team on an upward curve with ambitious growth plans for the future. Our customer profile ranges vastly from individual members of the public up to tier 1 contractors working flagship infrastructure projects such as HS2 and Crossrail.
Requirements
- Good GCSE and A levels minimum. HNC/HND or a degree would be beneficial but not essential.
- Some sales office experience (minimum 3 years) in a commercial and technical environment.
- Familiar with producing quotes and working on your own initiative. Be able to negotiate prices with customers.
- Customer and service focused.
- Problem solving approach.
- Conscientious, good team player, reliable, efficient and diplomatic.
- Self-motivated with a can-do attitude.
- Passionate about customer satisfaction and getting it right first time.
- Be able to understand our large product range.
- Ability to generate sales leads.
- Passion for growing and developing both new and existing accounts.
- Experience of working with a computerised stock and quotation software.