Were are recruiting for customer service advisors in a 'state of the art' contact centre in Sale, Manchester. The role is hybrid, but training will be in the office for 2-3 weeks.
Main Purpose ofRole
This is a fantastic opportunity to be a part of a Business to Consumer (B2C) team that is part of amulti-channel Contact Centre. The company are a fun but focused team that works hard and has a real passion for deliveringtotalcustomer satisfaction. Theyaim to deliver an exceptional level of support to new and existing customers andthe role will include generating revenue by scheduling appointments with customers and prospects whilst also providing a high level of customer service.
We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you.
Skills Requirements
- Excellent communication skills
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Anatural ability to buildrapportwhilst working fromacall guide
- Self-Motivatedand with anacceptance of responsibility ofachieving personal targets and KPI's
- A Confident andprofessionaltelephonemanner
- Strongorganizationalskills, and the ability to plan and priorities your own workload
- Ability to work in apaperlessandpen lessenvironment
- Computer Literate preferablywith previous experience of working on internal databasesor appointment booking systems.
Job Title: Customer Care Coordinator(CCC)
Salary: