Overview
Our client an established industry-focused organisation is seeking a proactive and strategic Membership Manager to oversee the growth and retention of its membership base. This role involves building strong, value-driven relationships with existing members while identifying and securing new members.
This role is hybrid.
Key Responsibilities
- Design and deliver targeted strategies to attract new members.
- Gather feedback to continuously improve services.
- Conduct regular site visits and engagement meetings across the UK.
- Develop and sustain strong relationships with existing members.
- Convert leads into members through tailored outreach and engagement.
- Identify and pursue new growth opportunities for the membership programme.
- Collaborate on strategic plans to increase the organisation's value proposition to its network.
- Monitor key membership metrics including growth, retention, and engagement.
- Work closely with internal teams across training, events, and marketing to promote member services.
- Communicate the value proposition of membership to both existing and potential members.
- Ensure member databases and contact records are up-to-date and accurate.
- Support the development and delivery of training initiatives in coordination with programme leads.
Requirements
- Background in membership-driven environment
- Skilled in relationship management and confident engaging with a wide range of stakeholders.
- Demonstrated success in business development, sales, or membership management.
- Strong interpersonal, communication, and negotiation abilities.
- Proficient in managing CRM systems and data analysis.
- Organised, self-motivated, and capable of managing multiple projects simultaneously.