THE ROLE
Do you have an interest in building and construction?
Are you highly organised with a strong work ethic?
We are looking for a diligent administrator to be at the centre of Operations to:
i) maintain our efficient and smooth running processes
ii) assist in roll out of IT improvements
KEY RESPONSIBILITIES
Procurement and supplier management
Check all new building orders enabling a detailed handover from sales team to operations team at point of procurement
Ensure that all records (currently Installation planner and customer checklists) are kept up to date for clear information sharing
Monitor and manage the consumables inventory controlling all documentation flows
Be the principle point of contact for liaising with the site teams, subcontractors and external suppliers.
Evaluate and onboard new suppliers to meet quality and cost objectives.
Track supplier performance and resolve any issues related to delivery, quality, or pricing.
Process supplier invoices received via post and electronically ensuring correct allocation
Customer service
Coordinate scheduled installation work.
Co-ordinate reclamations and maintain a well managed ticketing system for clear information sharing
Maintain accurate customer records and communication logs.
Assist with after-sales support and follow-up to ensure customer satisfaction.
Review and evaluate job sheets and reports for quality assurance.
Ensure that all jobs are progressing as planned and make adjustments if necessary to keep them on track.
Yard Management
Monitor and manage job equipment / resources that can affect service quality, ensuring availability for installation teams at all times.
Operations Office
Perform general administrative tasks such as data entry, and document management.
Work to identify improvements in the document control and records management processes.
Credit card receipts reconciliation and ledger code allocation
Support other team members with various administrative tasks as needed.
The Person
Experience: Minimum of 2 years experience in an administrative role, preferably in procurement, supplier management, and customer service.
Skills:
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Strong organizational and multitasking abilities.
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Excellent communication and interpersonal skills.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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Familiarity with procurement software and CRM systems is a plus.
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Attention to detail and problem-solving skills.
Competencies:
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Ability to work independently and as part of a team.
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Strong analytical skills and ability to interpret data.
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Proactive approach with a high level of initiative.
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Ability to manage time effectively and prioritize tasks.
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Strong customer service orientation.