Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of a Sales Support Administrator to join their team on a full-time permanent basis.
The position involves being part of a compact Sales Support & Customer Service team, collaborating with third parties and diverse clientele. This role acts as a bridge between clients and the sales teams, responsible for the allocation, supervision, and quality assurance of outbound assessments while ensuring consistency in the company's service standards.
What's in it for you?
- Salary of up to £24K with yearly salary reviews
- 25 days holiday (up to 30 with service)
- Healthcare and dental subsidies
- Pension contribution
- Regular training
- Gym contribution
- Cycle to work scheme
- Hybrid working; 3 days from home, 2 from office after training
Responsibilities:
- Support senior managers within the team
- Oversee and maintain process manuals for third parties, and the administrative team to ensure their relevance, issuing amendments as needed
- Manage and update data on the CRM system
- Ensure all service levels are met and sustained, taking necessary actions when suppliers fail to meet expected standards
- Coordinate with third parties, customers, and the sales team to ensure timely assessment bookings and report distribution
- Resolve or escalate customer and client issues when necessary, initiating communication with the sales team and keeping them informed
- Develop and regularly produce management information for clients and senior management as required
- Ensure correct procedures are followed when issuing assessments to align with the company's required certification and other relevant accreditations
- Assist the Line Manager with internal team projects
- Undertake any other responsibilities essential for the effective execution of the role
Knowledge/Skills/Qualifications:
- Effective communication skills, both written and verbal
- Proficiency in numeracy for analysing and presenting statistical data
- Familiarity with Microsoft Office suite, particularly Excel for spreadsheet tasks
- Strong administrative and time management abilities
- Keen attention to detail and a high level of accuracy
Candidates should be prepared to work at the East Grinstead Office for two to three days a week and have a suitable remote work setup for the remaining days.
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.