inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.
As Business Development Manager, you will be responsible for winning new business for our new state-of-the-art product OnRent, and help existing customers migrate to OnRent from our other product, InspHire Office edition.
You will liaise with our OnRent Product Management and Development team to share customer feedback, and help OnRent become the ultimate solution for the industries we serve.
Completion of project-based work as/when required by the Online Sales Manager.
Duties & Responsibilities:
Help the business to deliver their annual OnRent sales revenue target
- Help the business to deliver their annual InspHire Office to OnRent migration target
- Ask the correct qualifying questions to InspHire Office customers to ensure we are pairing their business with the correct software product in our portfolio
- Report and forecast in regular meetings and via the CRM system the activity that has taken place during that month
- Provide proactive implementation management, to ensure all customers are using the system and remaining on board
- Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes
- Provide detailed solutions meetings with any level of customers, from staff on the shop floor right up to c-level execs
- Attend industry shows to showcase our products to prospective customers
- Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia
- Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager. This may also involve other products in our rental portfolio
- Keep up to date with all products in the rental division
Skills, Knowledge & Experience:
- Has a valid drivers license and a car suitable for business use
- Strong commercial awareness
- Works well with inbound leads, and will hunt outbound leads during quieter periods
- Demonstrable experience of working in a software solutions environment
- Excellent technical understanding from an application and technology perspective
- Excellent communication skills
- Ability to build effective relationships at all levels
- Proactive in approach
- Self-motivated
- Ability to deliver presentations tailored to audience needs
- Ability to work under pressure in a fast-paced environment
- Always display a "customer first" attitude
- Ability to troubleshoot and answer technical questions
- Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism
- Consistently produce high quality and detailed work
Desirable
Knowledge of ERP or business IT systems
Equal Opportunities
KCS Group is an equal opportunity employer and values diversity.
Health and Safety
The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.
Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.