Purpose of the Role
To provide onsite lettings and property management services to an exciting build to rent scheme comprising of 186 apartments in Colindale.
To work within the onsite team delivering lettings and property management services and a high level of customer service to residents at all times. To engage with residents to create a sense of community within the development.
Key Responsibilities
- Making sure all the health and safety compliance are up to date
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check process; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the RSM to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agent(s) during initial let up period when needed
- Completing all applicant vetting in line with Savills procedures
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing & negotiating renewals and new offers - completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages as appropriate
- Report any estate maintenance issues to the FM manager
- Record accident & incidents
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
- Proven Experience in Residential Property Management and/or Lettings (BTR preferred)
- Basic understanding of lettings compliance and regulation
- Positive, can do attitude
- Organised and detail oriented
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in build to rent would be an advantage
Working Hours - 5 Days out of 7
Salary - £31,500.00 PA (up to 10% discretionary bonus)
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Please see our Benefits Booklet for more information.