Are you a dedicated and organised individual looking for an exciting role in a dynamic environment? Our client, a growing family-run company based in Frogmore, is seeking a Customer Service Administrator to join their experienced Sales Team. As the first point of contact for their customers, you will play a crucial role in building and maintaining excellent customer relations.
About the Company:
This company prides itself on having a well-informed, friendly, and helpful sales team that ensures customers return time and time again. Join this exciting time in a busy, fast-paced environment where you can make a real impact.
Responsibilities of the Customer Service Administrator:
- Liaise with customers by phone and email.
- Process orders via email or phone.
- Check accuracy and update data in orders and customer accounts.
- Contact customers to obtain missing information, take payments, or answer queries.
- Liaise with the logistics department to ensure timely deliveries or chase late deliveries.
- Communicate important feedback from customers internally.
- Use their bespoke software system, IQ, at Intact.
- Stay up to date with new products and features.
- Maintain and build effective and long-lasting customer relations.
- Offer excellent personal and professional customer service.
- Resolve queries effectively and efficiently.
Skills Required for the Customer Service Administrator:
- Good telephone manners.
- Problem-solving abilities.
- Ability to multi-task, prioritise, and work under pressure.
- Excellent organisational skills.
- Attention to detail.
- Team player with a high level of dedication.
- Hands-on experience with CRM software and MS Office.
- Competent computer and keyboard skills.
- Ability to upsell and promote products to drive business.
Join our client's team as a Customer Service Administrator and become part of a company that values its employees and offers a supportive and engaging work environment. This role provides a chance to make a real impact and ample opportunities for personal and professional growth. Apply today to take the next exciting step in your career!