1st/2nd Line IT Support Administrator - Poole - Up to £32,000
Our client is seeking a skilled and proactive 1st/2nd Line IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. The ideal candidate will have hands-on experience with technologies such as Windows Server, Azure, Intune, and VMWare, and be confident handling support tickets, system setups, and troubleshooting issues. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities.
What You'll Be Doing:
- Providing 1st and 2nd line technical support to end users
- Managing and updating tickets via the Incident Management System
- Installing and configuring hardware and software
- Setting up user accounts and workstations
- Monitoring system performance and troubleshooting issues
- Maintaining IT security, backups, and firewalls
- Supporting network servers and technology tools
- Creating and updating technical documentation and IT policies
- Assisting with system upgrades and new technology rollouts
- Liaising with third-party support when required
- Collecting and reporting on team performance KPIs
- Supporting wider IT team during high workload or staff absence
You'll Bring:
- Solid experience in 1st and 2nd line IT support roles
- Strong knowledge of Windows Server, Azure, Intune, and VMWare
- Confident troubleshooting hardware, software, and network issues
- Understanding of IT security best practices, including backups and firewalls
- Ability to manage support tickets efficiently and prioritise workload
- Excellent communication and problem-solving skills
- A proactive attitude and willingness to take initiative
- Good organisational skills and attention to detail
- Flexibility to adapt in a fast-paced environment and support across different sites
- Team player mindset with the ability to work independently when needed
Hours & Benefits:
- Generous holiday allowance
- Car parking
- Development incentives
- Company pension
- Real career growth opportunities
If you're a motivated 1st/2nd Line IT Support Administrator ready for your next challenge in a high energy, rewarding environment - we want to hear from you!
Call: (Option 1 - Office & Commercial Team)
Email:
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency