Service Advisor
Thurrock, Essex
£26000 - £28000
6am-4pm / 8am - 6pm Monday - Friday, every other Saturday 8am-12pm
20 days holiday + Bank Holidays, progression opportunities and parking on site
We have an exciting opportunity for a Service Advisor to join a well-established and successful organisation based in Thurrock, Essex.
As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and managing the smooth running of the service department. Your main responsibilities will include:
- Greeting customers and assisting with their requirements, providing exceptional customer service.
- Booking appointments using a scheduling management system, ensuring efficient allocation of resources.
- Liaising with customers to communicate recommendations, estimated costs, and timelines, gaining customer approval before proceeding.
- Coordinating between customers and technicians to ensure timely completion of work and keeping customers updated on progress.
- Maintaining accurate records of communication with customers, appointments, and service history.
- Ensuring all paperwork is completed correctly and files are appropriately organised.
- Addressing any complaints or concerns in a professional and timely manner, always striving to provide a high level of service.
To be successful in this role, you must have excellent communication skills, and a strong customer service orientation. You should be organised, detail-oriented, and able to work effectively in a fast-paced environment.
So, if you are enthusiastic, customer-focused, and ready for a new challenge, apply now and join our client's dynamic team. Take the next step in your career and make a positive impact in the automotive industry.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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