Durham University is looking for 2 Temporary Administrators to join their team in the Accommodation Allocation Office for a period of 3 months.
The Accommodation and Allocation Office's purpose is to ensure that all Durham University students are allocated openly and fairly to a College for membership and to provide information, advice and support to students seeking accommodation, either University managed or in the private sector.
- You will work closely with and be responsible to the Accommodation and Allocation Manager. You will need to be highly organised, pro-active and able to work independently.
- You will have a high level of administrative competence and will have experience of working in a pressurised environment.
- You will manage the daily running of college allocations with regard to all aspects of the admissions and college membership process and be responsible for dealing directly with student accommodation queries. The role requires a high level of responsibility and initiative, and the ability to work with minimal supervision.
- You will be working with staff across the University and often with confidential issues and documents requiring the highest levels of discretion and professionalism.
- The role involves dealing with current and prospective students and their parents as well as Landlords and Purpose Built Student Accommodation providers.
- You will use the Banner student record system extensively and knowledge or a willingness to become familiar with the University financial and procurement systems is required.
Core responsibilities:
- Provide a responsive and proactive accommodation and allocation service for stakeholders.
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience.
- Respond to service users answering and recording standard queries and bookings for activities and/or events.
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service.
- Solve day-to-day routine problems and source background information within the role.
- Record data and information accurately and provide reports as required to team members and more experienced staff.
- Operate an enquiry service and process requests finding solutions or escalating queries where necessary.
- Flexible in approach to accommodate the needs of team members and/or service users.
- Assist team members to organise, plan and prepare for events, meetings and activities.
- Liaise with internal and external suppliers, contractors and professional specialists to pass on information.
- Apply professional and regulatory procedures and processes and use of systems including the Banner Student Records system.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
Person Specification:
- Excellent oral and written communication skills.
- Proven IT skills, including use of Microsoft Office.
- Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Relevant administrative experience in a busy office environment.
- Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
- Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
- Experience of working in a team and the ability to solve problems as part of a team.
- Knowledge and experience of Durham University's collegiate structure and the work and impact of its Colleges
- Experience in minute taking, servicing committees and other meetings
- Experience of Banner and Banner Reporting system and/or another CRM system (desirable but not essential).
This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.
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