Complaints Officer
12 month FTC
Medway, Kent/ Hybrid
37 hours pw
£37,000 per annum
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 12 month basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
- Supporting teams with complaints
- Ensuring thorough and consistent investigations into complaints
- Providing formal written responses
- Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
- Collating information and accurately updating systems
- Recording and following up on complaints
- Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Complaints Officer includes:
- Knowledge of Housing Ombudsman Complaint Handling Code
- Knowledge of resolving customer complaints
Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information