ROLE PURPOSE: To manage Professional Indemnity claims, working to ensure an appropriate level of support for clients and insurers. To obtain the best possible claims settlement for clients as speedily as possible, providing continued support and servicing. Provide technical expertise and advice as required. To maintain our high levels of business retention.
Planning/Reporting:
- Under the direction from senor team members, ensures that clients, producing brokers and insurers are kept fully informed of developments relating to notifications and claims • Manages assigned projects and contribute to other projects as required • Provides relevant management information to senior management
Technical:
- Prepares correspondence for clients and producing brokers, in order to inform decision making • Provides assistance on specific accounts and undertakes administrative duties associated with those accounts • Sets up new notifications/claims on relevant systems ensuring information is accurate and enables effective processing and tracking etc • Undertakes prompt and accurate processing of collections, fee payments and other relevant data/information on company systems in order to support high levels of client service and enable completion of internal processes • Maintains accurate paper and electronic files, updating systems records as appropriate • Interprets instructions and issues arising, and then implement actions according to policies and procedures • Keep informed of all legal and regulatory developments relevant to the division/department
Policy, Process and Procedures:
- Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements. • Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
Environment, Customer Focus and Relationships: •
Develops strong relationships with internal stakeholders and external contacts to ensure service delivery best meets expectations and is compliant • Occasionally meets with clients/brokers/underwriters in order to actively build relationships and ensure ongoing dialogue • Develops and maintains awareness and understanding of market dynamics and related cycles, to ensure work activities are undertaken effectively. • Behave with all clients (both internal and external) fairly and ethically • Shares information that could be beneficial to the Operating Entity/Group
Personal Development: •
Actively undertakes personal development to ensure up to date knowledge and understanding of best practice • Supports others in the team where appropriate, to assist in the achievement of their objectives. • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group Personal Development: • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice • Supports others in the team where appropriate, to assist in the achievement of their objectives. • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group