A fantastic opportunity has arisen for a Supervisor for a new store opening in Leeds with a beautiful fine quality jewellery brand. You will assist the Store Manager in leading the Store team in creating an environment for customers that encompasses the brand core values and delivers a first-class shopping experience.
Main responsibilities will include
- Be a Brand Ambassador; offer style advice, share your own personal experiences and honest feedback, while helping each customer choose the right products.
- Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Engaging with customers at every touch point with a friendly and thoughtful approach
- Identify and implement out of box opportunities to exceed customer expectations
- Ensure the shop floor reflects the brand and concept standards at all times.
- Become an expert on all products, ensuring product knowledge is up to date and communicated effectively to customers and the team
- Deal with customer complaints effectively and efficiently, referring to senior staff when necessary.
- Ensure merchandising is in line with VM standards.
- Create a seamless interaction between customers and the instore technology
- Lead the team in capturing customer data for the database.
- Act as key holder for the store and ensure the relevant store opening/closure procedures are actioned
Person specification:
- 1+ years relevant experience in a senior sales or supervisor role, within a luxury retail environment or high-volume customer facing role.
- Proven retail sales experience, incorporating back-office duties such as rotas, payroll etc.
- Must have a good knowledge of Microsoft Word & Excel
- Strong interpersonal and communication skills
- Familiarity with the user functionality of desktop, mobile, tablet and digital technology
- A positive "can do" attitude