Groups Support Team Member - 6 mth contract
Who are we
The UK's leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner, entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.
We're on the search for a Groups Support Team Member to join us at our Hemel support centre and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be. Perhaps this'll be your niche too? We'd love to find out.
What are we looking for?
An individual who is dedicated specifically to successfully driving group sales whilst supporting with vital admin processes.
What will I be doing?
- Answer inbound and make outbound calls from/to Groups Leaders and Coach operators. Fulfil Sales requests, make bookings, collect payments for new bookings
- Perform regular administration tasks as shared by the Account Managers
- Support the Partnerships sales team with key administration tasks
- Work across and support other team members to fulfil Coach Operators and Group Leaders requests by managing shared email groups
- Ensure that bookings accuracy is of the highest standard
- Problem solve issues that may arise and help maintain an excellent working relationship with all partners
- Develop new processes and ways of working designed to improve efficiency.
What skills do I need?
- Requires knowledge and experience of a sales reservation systems
- Strong attention to detail
- Manage time effectively to deliver on goals set
- Ability to take ownership and solve problems
- Excellent at building relationships both internally and externally
- Strong communication skills
The benefits of working with us
- 22 Days holiday rising to 25 days after 2 years' service
- Ability to purchase further holiday allowance through our Holiday Buy Scheme
- Hybrid working via our Warner offices located in Hemel Hempstead
- 20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
- Additional earning potential through the Annual Bonus Scheme
- Access to fantastic discounts offers with many national brands and retailers through our ‘My Bourne Hub' page
- Access to use the Company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
- A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- Immediate access to Well-being support through our EAP provider and team pages
Joining Warner
Join us and you'll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing's for sure: you'll have our full support to develop yourself, gain skills and qualifications and create the career you've always dreamed of. Guests might be our VIPs – but in our eyes, you are too.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at