We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
What you'll do
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Technical Support
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Promptly answering Service Desk calls and chat, providing 1st and 2nd Line technical support.
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Logging, recording, and prioritizing all incidents received by the Service Desk.
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Facilitating warm transfers to Service Desk Technical Specialists with appropriate professionalism.
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User Administration:
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Performing user administration and providing general support.
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Compliance:
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Ensuring online requests, incidents, and requests are assigned and managed in line with SLAs.
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Contributing to the effective service provision of the Service Desk Team by adhering to processes and guidelines.
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Adhere to Sky's hybrid work policies, health and safety procedures, and contribute to maintaining a safe and healthy workplace.
What you'll bring
- Language Skills: Proficiency in Italian, both written and spoken, is required.
- Support Desk Experience: Previous experience working within a Service Desk or Help Desk.
- Technical Expertise: Experience handing and resolving technical issues, across multiple devices and operating systems, such as Windows 10 & 11, Mac OS & iOS and Android
- Ticket Management Systems: Familiarity with using ticket management systems such as Service-Now.
- Problem-Solving: Strong problem-solving abilities and a creative approach to overcoming challenges.
- Customer Experience: Demonstrated ability to deliver excellent customer service.