Due to growth our Birmingham based insurance firm are seeking a Claim Adjuster within Perosonal Lines to join their team. This is a hybrid (2 days a week in the office) role offering a competitive salary and excellent benefits, incluing a 10% employer contribution pension.
Pupose of the role:
- To provide a fair and transparent service that meets service level agreements to the Customer, clients and wider business including any stakeholders. Such claims service to include all current and future processes and Functions.
- To manage claims, within DA but over the DA of clients, fairly and in accordance with service level agreements to ensure that, from a claims perspective, the customer and his/her needs are considered at all times. To providoversight and control over the MGAs, sub-coverholders, brokers and any operation that has delegated claims authority over the firms claims.
- To maintain records of all claims handled.
- To operate according to established controls that enable the business and clients to treat customers fairly and keep the customers at the centre of the firms and clients' businesses.
- To demonstrate a high work ethic and possess core knowledge and skills to support strategic objectives.
Duties & Responsibilities:
- Establish a working relationship with the claims personnel of the allocated section of clients. Maintain the relationship, deal with queries and provide technical help and assistance.
- Establish, oversee and maintain a relationship with any allocated TPA, including regular meetings to review progress of cases, standards, fair treatment of customers, service level agreements and other aspects, dealing with queries and providing technical assistance as required.
- Ensure that the ultimate customer's needs, and Compliance are met in accordance with all company Claims processes.
- To provide as requested, assistance to the Compliance department in relation to compliance-based audits and/or complaints handling.
- Handle within individual authority levels and as requested by the Claims Leads any claim that the business decide should be handled by their internal claims operation.
- Provide support to other claims handlers.
- Provide a technical referral service to DA claims clients' units including providing support upon case reserving queries as required.
- Perform such other work as shall be directed by Claims Leads or another member of the senior management team.
- Maintain industry knowledge of claims issues and the regulatory environment.
Skills & Competencies:
- Team player - Demonstrates flexibility and empathy and takes responsibility as required
- Delivering Results - Demonstrates commitment to the identified results, meets deadlines, is motivated and has a "can do" approach
- Regulatory & Compliance - Demonstrates an awareness of the regulatory environment and implements regulatory and compliance requirements as appropriate
- Proactivity & Initiative - Uses initiative, shares ideas and suggests improvements, constructively challenges the status quo
- Transparency - Operates in a fair, open manner, surfaces issues in a timely way
- Accuracy - Demonstrates diligence and attention to detail to ensure thoroughness and accuracy in tasks
Core Competencies:
- Company & Industry Awareness - Understanding and knowledge of the business and the market; awareness of financial issues and business priorities
- Interpersonal & Communication Skills - Builds effective relationships with stakeholders and communicates in a clear way. Listens and adapts style to particular situations, sensitive to individuals and circumstances
- Planning & Organising - Organises time and prioritises effectively to deliver within expected timeframes
- People Management - Responsible for managing the performance of others effectively, sets, communicates and measures clear performance expectations. Motivates others and supports high morale
- Customer Focus - Maintains professionalism, fair treatment and effective relationship management. Responds in a timely way demonstrating respect, tact and diplomacy
- Decision Making - Looks to solve problems in a constructive way, makes timely decisions, and develops results-focused action plans