REED Business Support Bath is seeking a Customer Appointments Co-ordinator for a Bath based business.
ASAP start
6-7 month contract (could be extended)
Monday - Friday, 37 hours
Hybrid (2 days home, 3 days office)
£27,431 (pro rata - 6-7 months)
The successful Customer Appointments Co-ordinator will have a proven background in Administration, Customer Service and Scheduling along with excellent IT skills. You will have the ability to switch from one system to another.
Typical duties include:
- Assisting customers with their queries and issues
- Responding to customers to ensure their enquiries are dealt with promptly Maintaining communication with customers until their issue is successfully resolved
- Communicating with customers about complaints to provide positive resolution, feeding back any learnings identified to your manager
- Liaising with colleagues to ensure customer commitments are achieved
- Provide a high-quality customer service to both customers and colleagues, resolving associated enquiries and requests promptly
- Ensuring all communications with customers are accurately recorded onto the company's management systems in a timely manner
- Monitoring all communication channels and responding to queries in a timely manner
- Administering invoices
- Supporting other administrative colleagues as requested by the Senior Leaders
- Providing reports of activities, gathering information from managers, colleagues, files and IT systems
The ideal candidate should have:
- Evidence of providing high quality, customer focused services that deliver high levels of customer satisfaction
- Experience of scheduling appointments in a busy, every changing environment
- Evidence of providing administrative services within an organisation which deals with large volumes of varied transactions and a complex customer base
- Demonstrate a good level of numeracy, literacy and IT skills
If you would like to hear more about this brand new role please email me at with your up to date cv and click ‘apply'