Who we're looking for:
We're looking for an experienced and talented Sales Administrator to join our busy energy contract team. Your role will be to help us deliver excellent customer service by processing contracts, resolving issues and working with our energy supplier partners; so you'll need to be well organised, have exceptional attention detail and be calm under pressure. Experience of working in the energy industry would be an advantage but is not essential as we will provide you with the training you need. You should have experience in a similar role and be able to demonstrate a willingness to learn, be accurate and have a proactive approach.
What you'll get to do:
- Ensure the timely and accurate delivery of energy contracts sold by your sales colleagues
- Monitor the contract process to ensure contracts go live and potential issues are identified
- Tackle potential issues appropriately and understand when and how to escalate issues
- Contribute to the development of efficient contract administrative processes
- Establish and maintain good working relationships with team and our energy supply partners
What you'll need to succeed:
- A good standard of education, with strong literacy and numeracy skills.
- Strong proven administrative experience and exceptional organisational skills
- Excellent communication and interpersonal skills, with the ability to communicate effectively to a range of audiences
- Proven record of establishing effective working relationships, and able to take the initiative
- Ability to listen and respond appropriately to instruction
- Intermediate IT skills including Excel and Word
- Good commercial acumen
You might also have:
- Experience in processing utility contracts (electricity, gas, water), or similar transferable skills
- Customer service experience
- Process mapping/development experience
What you will get:
A salary of £23,000 to £26,000 depending on experience plus commission, 33 days annual leave (including bank holidays), plus company benefits including pension, group life assurance (3 times salary), NFU membership and more.
You will be based at our office in Stoneleigh Park, Warwickshire, working 37 hours per week, Monday to Friday. We support work-life balance and operate a hybrid working policy with a mixture of home and office working available.
Location: Stoneleigh Park
Contract type: Permanent
Hours: Full time, 37 hours per week
Salary: £23,000 to £26,000 depending on experience
Benefits: Pension, Life Assurance (3x salary), NFU Membership, plus more
You may also have experience in the following: Sale Admin, Sales support, administrator, admin, administration, office assistant, administration assistant, finance administration, finance administrator, office support, Customer Service, Customer Support etc
REF-217 019