The role of a Customer Service Advisor is pivotal in providing first-class service to a diverse customer base. This individual will be responsible for handling customer enquiries, resolving issues, and maintaining customer satisfaction.
Client Details
Our client is a major player, employing over 2000 people across various locations. With a significant presence in Eastbourne, they focus on providing high-quality services to their extensive clientele.
Description
Responsibilities for a Customer Service Advisor
- Respond to customer enquiries promptly and professionally
- Resolve customer complaints and issues to their satisfaction
- Maintain accurate records of customer interactions
- Collaborate with team members to improve customer service processes
- Promote company's products and services where necessary
- Assist in customer retention and repeat business strategies
- Provide feedback on customer experiences and expectations
- Participate in ongoing customer service training and development
Profile
A successful Customer Service Advisor should have:
- Strong communication and interpersonal skills
- Ability to resolve issues and handle complaints effectively
- High level of customer service orientation
- Familiarity with CRM systems and practices
- Proactive attitude and ability to work in a team
Job Offer
- An estimated salary range of £22- 24,000
- Opportunity to work in a professional and friendly environment
- Opportunities for career progression within the company
- The chance to work in the vibrant location of Eastbourne