We are currently seeking a highly motivated and skilled Customer Service Advisor to support our conveyancing team, based in Leeds. The successful candidate will be responsible for delivering exceptional customer service, resolving customer issues and contributing to overall customer satisfaction.
Client Details
The company is a well-established conveyancing provider that serves thousands of clients across the UK. With a strong customer focus, the company prides itself on its commitment to providing outstanding customer service.
Description
- Provide exceptional customer service to clients.
- Resolve customer queries and complaints in a professional manner.
- Provide accurate and timely information to clients about insurance policies and services.
- Work as part of a team to achieve departmental goals and objectives.
- Contribute to the development and implementation of customer service standards and procedures.
- Participate in training and development activities to improve skills and knowledge.
- Comply with all company policies and procedures, including those related to customer service and data protection.
Profile
A successful Customer Service Advisor should have:
- Strong customer service skills with a passion for helping others.
- Excellent communication skills, both written and verbal.
- An understanding of the conveyancing industry and related products and services.
- The ability to work effectively as part of a team.
- The ability to handle customer complaints and resolve issues in a professional manner.
Job Offer
- Salary £22,500
- An opportunity to work in a professional and supportive environment.
- A challenging role in the conveyancing industry.
- Opportunities for professional development and career progression.
We encourage all qualified candidates who are passionate about customer service and the conveyancing industry to apply for this exciting opportunity.