Peadiatric Rehabilitation Case Manager
Location: Home based, regional travel
Status: Full-time - part time may be considered
Salary: Band 7 equivalent
Are you an experienced rehabilitation clinician or case manager, with a passion for working with clients and families to achieve maximal outcomes and quality of life following life-changing injuries? Do you thrive on walking a path with your clients that takes them from injury to recovery and beyond? Join our team of experienced clinicians as a Case Manager to provide specialist clinical and rehabilitation assistance and advice to expertly manage the rehabilitation of catastrophically injured paediatric clients and families. This is a home-based role with travel to conduct in-person assessments.
About the Role
As a Rehabilitation Case Manager, your role is to assess and understand an injured person's specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond just the individual's presenting physical and functional abilities, encompassing all aspects of their social and vocational situations and life participation. A collaborative, multi-disciplinary approach is key to ensuring effective outcomes and as case manager you are responsible for instructing, co-ordinating and progressing multi-disciplinary intervention with your client as the central focus. You will work along other invested stakeholders such as solicitors and insurers, which allows access to funding for private and augmentative intervention that may not be possible within standard statutory service provision.
Your responsibilities will include:
- Be able to build meaningful and professional relationships with clients and families, customers and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient and effective manner
- Willing and able to travel to attend client, customer and corporate meetings
- Keeping of contemporaneous case management notes in line with codes of clinical and case management practice
- Production of professional reports, referral letters and general correspondence to support and direct the effective management of clients' rehabilitation
- Adherence to prescribed codes of clinical and case management practice in all interactions with clients, customers and stakeholders
- Be aware of customer requirements when delivering rehabilitation case management services; mindful that you will be liaising with customers (insurers & solicitors), clients, medical and health and social care practitioners, among others, all within the personal injury market
- Be responsible for ensuring that clients' files are charged and invoiced appropriately in-line with agreed working practices and contractual customer agreements
- Work in line with agreed service standards, KPIs and timescales in delivering face-to-face and technology supported case management services (e.g. phone, e-mail, text and other technology driven communication)
- Work proactively and independently to manage own tasks within agreed timeframes; work to prioritise work appropriately as the task requires
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Essential Skills
- At least 5 years of clinical and/or rehabilitation case management experience.
- Specialist interest and experience of working with paediatric clients with neurological injury, brain injury or major limb loss
- An understanding of NHS and Social Services provisions with relation to rehabilitation
- A caring and empathetic individual
- Proficient keyboard and computer skills to navigate and utilise HCML's service delivery and support software programmes
- Ability and willingness to travel under own means or via public transport as required (own car and drivers license strongly preferred)
- A recognised clinical qualification in Nursing, Occupational Therapy, Physiotherapy, or Osteopathy specifically in the context of supporting children and young people.
- Registered membership of a relevant professional body (HCPC, NMC)
Desirable Skills
- An understanding of or prior experience working in the personal injury rehabilitation sector.
- A basic understanding of CHC funding
- Experience of having worked with individuals with potentially complex care and housing needs