Customer Service Administrator
Salary: £12.21 per hour/ £23,809.50 per annum
Shift pattern: Monday - Friday (37.5 hours per week), initially fixed at 9am - 5pm, but may include a weekly alternate rotation of 8am - 4pm too.
Office based in Northampton, Brackmills
Temporary with the opportunity to go permanent
Match Recruitment are recruiting on behalf of their client based in Northampton. You'll be joining a well established organisation with multiple departments and routes to progression. You'll be working at their smart Head Office based in Brackmills, this role will be full time - office based.
Summary of role:
Our client partners with the NHS to support the direct delivery of medication to patients across the UK. In addition to this essential service, they provide further assistance to patients who require help administering their medication. This is where the department in question plays a vital role.
The team includes a network of field-based nurses located throughout the UK. In this position, you will be the first point of contact for new patients joining the service who require an initial delivery. Your role will involve making outbound calls to these patients—who are expecting to hear from you—to arrange their first delivery. Following this, you'll coordinate with the field-based nurses, who will then contact the patient to schedule their training visit.
Another key aspect of the role includes handling inbound calls from patients, whether they are returning calls or reaching out with general enquiries.
As the majority of your time will be spent on the phone, strong communication skills are essential. You will also support the team with administrative duties, such as managing nurse referrals and ensuring that each patient is matched with the appropriate nurse based on factors like location, skillset, and availability.
Beyond the patient-contacting responsibilities, you'll be expected to carry out various administrative tasks, including responding to emails, updating the CRM system, producing reports, and completing data entry as required.
What's needed to be considered for this role:
- Ideally previous telephone experience within an office based role - you'll be spending at least half of your day on the telephone speaking with customers (B2C)
- Must have good I.T skills - you'll be working on their internal system and Microsoft Office (mainly Outlook and Excel).
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.