We are searching for an experienced Workflow Coordinator/Document Production Specialist who has excellent technical skills and strong experience of Document Production.
In this busy role, you will be the initial point of contact for document related queries and logging intake of jobs. You will have the ability to identify the scale of work required for each job and estimate timing for clients.
This role will involve efficient scheduling of work, handing over to colleagues where necessary and you will use your excellent technical skills to respond to queries and for troubleshooting tasks. This role is working 2 days in the office and 3 days WFH.
The position expectations include but are not limited to;
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Liaise closely with Document Production and departmental contacts to filter requests as appropriate, as well as utilising a working knowledge of current Document Production via email and/or an electronic submission tool as well as helping clients to appropriate solutions.
- Effective project commiunication and managing client expectations.
- Technical document trouble-shooting support as required within the centre or directly with centre users.
- Performing quality control measures on work produced.
- Managing and prioritising assigned projects to ensure deadlines are met.
- Acquire and maintain an in-depth working knowledge of the client's working environment and business needs.
To be considered for the opportunity you should demonstrate;
- Experience of administering and effectively managing your own workflow and workloads within a legal or other professional services environment.
- Excellent customer service skills, able to relay information in a clear and concise manner, take ownership of job owners' needs and remaining professional at all times under pressure.
- Previous document production experience in a professional services environment.
- Excellent working knowledge of document production practices and technologies.
- Being able to troubleshoot tasks and documents alike and communicating well solutions and sharing knowledge when appropriate.
Taylor Burlington Associates is an equal opportunity employer. We welcome applications from people of all backgrounds. All qualified applicants will receive considerations for employment without discrimination to age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity, the protected characteristics under the Equality Act 2010.