Technical Claims Handler, Cardiff, Hybrid
Our client, a bespoke insurance company, is seeking an experienced Technical Claims Handler with a preferable commercial property claims background and possible legal litigation background. The ideal candidate will have experience with business interruption claims. This is a key role that involves supporting customers by expertly handling their claims. This role is ideal for someone looking for an exciting challenge in a growing team within a new business.
Key responsibilities:
As a Technical Claims Handler, you'll be responsible for:
- Managing claims across our growing product suite.
- Talking to our customers throughout their claim journey.
- Instructing and collaborating with our claims partners, such as brokers, lawyers, investigators and assessors.
- Identifying, investigating and managing fraud concerns.
- Gathering and reviewing evidence.
- Setting claims reserves and making payments.
- Recording, analysing and presenting claims data.
- Acting as a subject matter expert across the business for commercial claims as we launch new products.
- Developing and managing relationships with claims partners, updating existing processes, and creating new ones.
- Suggesting and implementing improvements to our claims processes and procedures.
- Training and developing less experienced staff members.
- Varied tasks dependent on business needs; you'll be involved in adapting and taking on new responsibilities as our business evolves.
Skills & Experiences:
- Experience in handling commercial claims across multiple products.
- A proven track record of working with multiple partners such as brokers, TPAs, lawyers, investigators, and loss adjustors.
- Expertise in managing claims fraud.
- Confidence in using a variety of digital platforms such as policy admin systems, claims management platforms, portals, data platforms, MS Office, etc.
- The ability to adapt to changes in a fast-paced start-up environment.
- Experience with Property Claims
These would be great but are not deal breakers:
- Experience in developing and managing claims supplier relationships.
- Experience in drafting policy documents, including wordings and summaries.
- Experience with business interruption claims.
Benefits:
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).