Job Title: Contracts Administrator
Base Location: Presidents Buildings, Sheffield, S4 7UQ
Qualifications: Minimum; GCSE English, Mathematics and Computer Studies / CLAIT (Level C/4 and above.) or equivalent. 'A' level or degree level qualified also suitable. Full training provided.
Salary: £22,500 - £25,000
Hours of Work: Monday - Friday between 8:30 - 4:30 and 9:30 - 5:30 (35 hrs a week)
Required Experience: Minimum 1-year (Administration)
Reports to: Contract Renewals Manager
Responsibilities and duties:
To work within a friendly but busy office environment. You will be working in the Contracts Team to support the team and manager in all aspects of inputting Data into various systems. To begin with this role would not involve any outbound calling, only taking inbound calls to help the team and transfer them where necessary. In time and with training outbound calls will be required.
Main duties include:
- Providing administration support to the team by inputting data in our CRM system and sending initial emails to the customers ensuring a follow up task has been created for a member of the team, this is to assist the team in chasing for purchase orders/ prepayment of renewals.
- Assisting the manager by carrying out monthly admin tasks.
- Emailing advisory notices to customers regarding their upcoming renewals and notifying them of expiring warranties.
- Provide support to the Contracts team during busy periods to assist with contract renewals and contract activations.
- Assisting in pulling customer information from SAGE and validating information.
- Taking inbound calls and directing where necessary to assist the team.
- Any other duties commensurate with the role
- A close attention to detail to validate information across several live spreadsheets.
- Ensuring customers accounts are validated and kept up to date with correct contact details/ invoicing details.
To succeed you will need to:
Be adaptive to changes with existing processes.
Be highly organised with close attention to detail.
Be IT Literate, experienced in using Microsoft Word and Excel, SAGE & a CRM preferred.
Have a polite and clearly spoken telephone manner.
Demonstrate alignment with the Numed Company Values
The ideal candidate would have a passion to work for a business that wishes to nurture them as an individual and their carer with endless opportunities and progression available in due course.
At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.
Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.