IT SUPPORT TECHNICIAN
MONDAY - FRIDAY: 08.00 – 17.00
30,000 PER ANNUM & COMPANY CAR / CAR ALLOWANCE
People Solutions are looking for an IT Support Technician.
You will be based at our head office in Walsall Town Centre but may have to travel to our other offices across the country, as and when required.
Benefits
- Simply Health Cash Plan *
- Life assurance *
- Birthday Meal
- Family Fun
- Monthly Social Hour
- Birthday off
- Permanent Role
- After completing probation period
Day to Day Duties
- Ensuring that IT requests are responded to and dealt with in a professional and timely manner in line with correct procedure, including escalating to second and third line support where necessary
- Be able to capture request and problem specifics so that the work item can be progressed effectively
- To provide support to the users both face to face and remotely
- To locate problems and ensure they get fixed with the support of colleagues and third-party IT support where necessary
- To participate in the deployment of new hardware and software including laptops, desktops, mobile phones and tablets
- Deploy and maintain new VOIP and mobile telephony
- Communicate effectively with end users in a timely manner to ensure they are kept informed as to the status of work items
- Monitor the health and availability of systems, taking appropriate action where necessary
- To liaise with external stakeholders and suppliers as necessary, including technology partners, Board and Senior Management Team and other employees of People Solutions
- Any other duties as directed by the Compliance & Business Support Director
Essential Skills
- Ability to think logically with a calm, systematic approach to problem solving
- Ability to communicate at all levels
- To display a positive and professional approach
- Ability to work as part of a team
- Have a flexible attitude with the ability to travel as the need arises
- Exhibit good organisation skills along with the ability to prioritise and manage multiple tasks simultaneously
- To be able to work effectively within a fast-paced business environment
- To have a willingness to learn
- To have experience of configuring hardware including laptops, desktops and tablet computers
- Experience of Microsoft desktop operating systems and Microsoft 365 applications
- Must have Driving Licence
Training
Training will be provided.
Apply
To apply please click below.