The Role
Supports the Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.
Key Responsibilities
- Works with minimal mentorship to prioritise own work activities to ensure that personal and Team objectives are achieved
- Participates in team meetings as required, reporting on business progress within their area of expertise
- Handles assigned projects and supplies to other project as required
- Provides relevant management information to senior managers
- Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
- Collates and communicates client requirements to ensure appropriate marketing of the risk
- Prepares or checks market presentations
- Liaises with clients and ensures client queries are resolved
- Responds to market and third party queries as appropriate
- Is aware of, and satisfies, territory, tax and legislation requirements
- Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
- Plans the most appropriate solution for the client's demands and needs
- Takes ownership for data entry, credit control and chasing subjectivities where required
- Liaises with support technicians and IBA as required
- Ensures up to date records are maintained at all times on the Company system
- Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
- Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
- Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
- Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
- Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
- Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
- Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Skills & Attributes:
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
- Relevant product(s) knowledge is required
- Relevant experience in an account handling or technical role is desirable
- Good understanding of Team objectives and how own role contributes to these
- Specific systems knowledge relevant to role
- Good communication and social skills
- Able to work independently and use initiative
- Fexibly to achieve tight deadlines/targets with good organisation skills
- Analytical and able to solve problems
- An attention to detail and willingness to learn
- Calm and resilient under pressure
- Able to positively react to change
- Is a great teammate, networks and able to build balanced relationships
- Able to build sustainable working relationships
- Able to train junior members of the team on specific system/process tasks
Qualifications
- GCSE Maths and English (or equivalent)
- A levels (desirable)
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
- Working towards or has attained ACII (although this is not critical)