Do you want to play an integral client facing role for a leading healthcare technology team?
Our client is searching for a Client Lead Coordinator to join them.
About the Company:
Our client is a healthcare technology company that is dedicated to transforming healthcare through the use of advanced technology and innovative solutions. The company's mission is to improve healthcare outcomes by detecting diseases at their earliest stage. This is achieved by their world class health assessments that are high tech and high quality, and specialist radiologists.
This is an award-winning team of leading physicians, technology professionals and administrators, with access to the very best consultants and specialists. They are dedicated to their clients with the aim of ensuring the best possible treatment and care.
The Role:
Based in Central London as a Client Lead Coordinator, you will report to the CEO and play a key integral part of the team by bridging the gap between sales and operations.
Your responsibilities will include:
- Coordinate and execute all administrative tasks during the client journey on a timely manner
- Own client correspondence including emails, sending out forms and follow ups
- Accompany clients on the day of their assessment to ensure a smooth running of the day
- Obtain and provide refreshments for clients
- Liaise with the diagnostics and imaging provider as necessary
- Provide summary updates to the management team promptly and efficiently
- Send out invoices to clients and follow up on payments
- Support the COO in managing corporate agreements from an administrative point
- Accompany clients on the day of their assessment to ensure a seamless journey
- Typing up of medical reports
- Filing and uploading of records
About You:
- Ability to alternate between various tasks
- A generalist with a diverse skill set that can span across different disciplines
- Knowledge of Excel and Microsoft office
- Ability to work well within a small team
- Highly presentable and comfortable working with clients both over the phone and in person
- An analytical thinker, highly meticulous and detail oriented
- Able to handle pressure while maintaining composure
- Familiar with email etiquette and able to communicate professionally with clients
- Can communicate effectively on multiple levels within the company
- Comfortable in a start-up environment
- Passionate about health and wellbeing and the impact it has on people's lives
- Able to absorb new information quickly to navigate the complexity within a healthcare environment
- Ambitious, industrious and career oriented
- Some knowledge of finance and invoicing
- Some knowledge of data protection and GDPR
Company Benefits:
- Challenging and rewarding environment in a fast-paced and dynamic company
- Opportunities for professional development
- Company events
- A range of additional perks and incentives