Our client has a reputation for excellence and a passion for innovation, they pride themselves on
delivering exceptional service and top-notch products to their customers.
They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based.
The ideal candidate will possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
- Provide knowledgeable advice on the range of products.
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges accurately and promptly.
- Maintain up-to-date knowledge of our product offerings and promotions.
- Collaborate with other departments to ensure customer needs are met.
- Assist in developing and implementing customer service policies and procedures.
- Contribute to a positive team environment and uphold company values and standards.
Requirements:
- Previous experience in a customer service, advisory or a retail or telesales role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency with Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.